Last updated: October 16, 2026
Welcome to www.jinvun.com. This website is operated by Urumqi Jinruipeng Biotechnology Co., Ltd., based in Urumqi, Xinjiang, China.
In these Terms, “Jinvun,” “we,” “us,” and “our” refer to this company. “You” and “your” refer to visitors and customers using our website.
These Terms explain the conditions for using our website and purchasing from us. Please read them together with our Shipping & Delivery Policy, Refund and Return Policy, and Privacy Policy.
1. Using Our Website
You may browse our website for personal shopping and information purposes.
To place an order, you must have the legal capacity to enter into a purchase agreement under the laws applicable to you. You must provide accurate information and use a payment method you are authorized to use.
You must not use our website for unlawful activities, fraudulent purchases, or conduct that interferes with other customers or the operation of the website.
2. Product Information
Our store offers compact mirrors, decorative mirrors, ceramic aroma burners, and other products shown in our catalog.
Please review the description, dimensions, materials, available options, and included items for your selected product before ordering.
Product colors may appear slightly different depending on screen settings and lighting. Lifestyle images may show styling accessories that are not included with the purchase unless expressly listed.
These presentation differences do not excuse supplying an incorrect product or an item that materially differs from its description.
If information is unclear, please contact service@jinvun.com before placing your order.
3. Prices and Payment
The applicable currency and order total are displayed when you place your order. Please review them before confirming payment.
We currently accept payment through PayPal. Any additional funding options displayed within PayPal are determined by PayPal and may vary by customer or location.
We offer free standard shipping to the United States and Canada. Jinvun also covers applicable customs duties, import taxes, and customs-clearance fees associated with delivering your order.
We will not increase the amount charged for an existing order without your agreement.
If we identify a material pricing or product-description error affecting your order, we will contact you to explain it and offer an appropriate resolution. Where an order cannot be fulfilled on the agreed terms, you may receive a full refund for the affected purchase rather than accept a revised price or substitute product.
4. Orders and Availability
Please check your items, quantities, selected options, and delivery details before submitting an order.
After checkout, an order confirmation will be sent to the email address you provide. This confirmation acknowledges receipt of your order and is separate from the shipping confirmation.
If an item becomes unavailable or another issue prevents fulfillment, we will contact you. We will not substitute a different product without your agreement.
If we cannot fulfill an order, we will cancel the affected item or order and promptly refund the amount paid for it.
We may decline or cancel an order where there is a reasonable basis to suspect fraud, unauthorized payment, or unlawful activity. Any payment already collected for an unfulfilled canceled order will be refunded, subject to applicable legal requirements.
5. Personalized Products
Customization is available only where offered on the relevant product page.
Please check names, spelling, dates, and other personalization details carefully. If we provide a proof for approval, review it before confirming.
We will contact you if clarification is needed. Any additional preparation time or special purchase conditions must be disclosed before the order is placed.
Personalization does not automatically remove your rights under our Refund and Return Policy or applicable consumer law.
6. Shipping and Delivery
We currently deliver to the United States and Canada.
Standard orders are normally processed within 1–3 business days after payment confirmation. Estimated transit time is 7–12 business days after dispatch, giving an estimated total of 8–15 business days.
Any additional preparation time disclosed for a personalized product is separate.
Delivery estimates are not guaranteed arrival dates. However, if we cannot dispatch an order within the promised processing period, we will notify you, provide a revised estimate where available, and explain your option to cancel the unshipped order for a full refund. Where required, we will obtain your agreement before delaying shipment.
We remain available to help resolve delivery problems. A carrier delay or missing parcel does not automatically remove our responsibilities to you.
Please review our Shipping & Delivery Policy for full details.
7. Customs Duties and Import Taxes
Jinvun covers applicable customs duties, import taxes, and customs-clearance fees associated with delivery to our supported destinations.
If a carrier or customs authority requests payment, contact service@jinvun.com before paying and include your order number and the payment notice.
If you have already paid an applicable import-related charge, send us the notice and receipt. We will verify the charge and reimburse the applicable amount.
Customs authorities may still request information or inspect a shipment, which can affect delivery times.
8. Changes and Cancellations
If you wish to change an address, amend an item, or cancel an order, contact us as soon as possible.
We will check whether the request can still be accommodated. Changes may not be possible once preparation or shipping has progressed.
If an order has already shipped, our return process remains available under the Refund and Return Policy. This does not restrict any separate cancellation rights provided by applicable law.
9. Returns, Exchanges, and Refunds
You may request a return or exchange within 30 calendar days of receiving your order, including for a change of mind or a product-related issue.
For returns covered by our policy:
- Return shipping is free.
- We provide a prepaid return label.
- We do not charge restocking, handling, or return-processing fees.
- We inspect returned items within 48 hours of receipt.
- For approved returns, we issue refunds within 5–7 business days after receiving the returned item.
Refunds are issued through PayPal to the original payment method. PayPal or your financial institution may require additional time to display the refund.
Please contact us before returning an item, particularly if it contains broken glass or damaged ceramic.
The full process is set out in our Refund and Return Policy.
10. Product Use and Care
Use products for their intended purposes and follow the instructions supplied with them.
Mirrors and ceramic products can break if dropped or subjected to impact. Do not continue using an item with cracked glass, sharp edges, or damage that makes it unsafe.
For candle-heated aroma burners, follow the supplied safety instructions. Never leave a burning candle unattended, and allow the burner to cool before handling.
Product descriptions and editorial content about home fragrance are not medical advice or promises to treat a health condition.
These care instructions do not limit your rights regarding defective, unsafe, or incorrectly described products.
11. Accounts and Personal Information
If you create an account, keep your login details confidential and notify us if you suspect unauthorized use.
We handle personal information as described in our Privacy Policy. Please do not send passwords, full card numbers, or card security codes through email, reviews, or contact forms.
12. Reviews and Customer Submissions
Reviews should reflect your own experience and relate to the product or service being reviewed.
Do not submit unlawful content, another person’s private information, misleading statements, or material that infringes someone else’s rights.
By submitting a review or accompanying image for publication, you permit us to display it in connection with that review. You retain ownership of your original content.
We may remove spam, abusive content, private information, or content unrelated to the product. We will not remove a review solely because it expresses a negative opinion.
13. Intellectual Property
Website text, designs, photographs, logos, and other content are owned by Jinvun or used with permission from their respective rights holders.
You may view the website and retain order-related information for personal use. Commercial reproduction or redistribution of protected content requires permission unless otherwise allowed by law.
Third-party names and marks, including PayPal, remain the property of their respective owners. Their appearance does not imply an endorsement of Jinvun.
14. Prohibited Activities
You must not:
- Submit fraudulent orders or use unauthorized payment details.
- Attempt to access another customer’s account or private information.
- Introduce malicious software or interfere with website security.
- Disrupt the website or use it to send spam.
- Misrepresent your identity in a transaction or support request.
We may restrict access where reasonably necessary to address misuse or protect the website. Such action does not remove valid refund rights or our responsibilities for existing orders.
15. External Services and Links
Our website may link to PayPal, social media services, or other external websites.
Those services operate under their own terms and privacy policies. We do not control their content or availability. This does not exclude our responsibilities for purchases made directly from Jinvun.
16. Consumer Rights and Responsibility
We are responsible for fulfilling our obligations under these Terms and applicable law.
Nothing in these Terms excludes or limits rights or liability that cannot lawfully be excluded or limited, including applicable rights concerning product quality, safety, delivery, and refunds.
We do not guarantee uninterrupted website availability. If a technical problem affects an order or payment, please contact us so we can investigate and resolve it.
17. Applicable Law and Disputes
These Terms are governed by the laws of the People’s Republic of China, subject to any mandatory consumer protections applicable in your place of residence.
This provision does not deprive you of rights or access to courts and remedies that applicable consumer law provides.
If you have a concern, please contact service@jinvun.com with your order number and a description of the issue. We will review it and seek a resolution. Contacting us does not prevent you from exercising any other available legal rights.
18. Changes to These Terms
We may update these Terms to reflect changes in our services or business practices. The latest revision date will appear at the top of this page.
Changes apply prospectively. Unless required by law or separately agreed with you, an update will not reduce the rights or commitments applicable to an order already placed.
19. Contact Us
Jinvun — Urumqi Jinruipeng Biotechnology Co., Ltd.
Email: service@jinvun.com
Phone: +86 18034888122
Business Address:
Unit C3A07, Building 4, Oriental Garden
No. 383 Changjiang Road, Shayibak District
Urumqi, Xinjiang, China