Last updated: October 16, 2026
This Privacy Policy explains how Jinvun collects, uses, and shares personal information when you visit https://www.jinvun.com/, place an order, create an account, or contact us.
Jinvun is operated by Urumqi Jinruipeng Biotechnology Co., Ltd., based in Urumqi, Xinjiang, China. In this policy, “we,” “us,” and “our” refer to this company.
1. Information We Collect
The information we collect depends on how you interact with our website.
Order and contact information
When you place an order or contact us, we collect information such as your name, email address, billing and shipping addresses, telephone number where provided, products ordered, and correspondence relating to your purchase.
Account information
If you create an account, we retain information associated with that account, including your username, saved addresses, and order history.
Customer service information
When you request assistance, we collect the information you provide, such as your order number, message, and any photographs or attachments you send regarding a product or delivery issue.
Reviews and other submissions
If you submit a product review, your chosen display name, review, rating, and any published attachments may be visible to other visitors. Please do not include private contact or payment information in a public review.
Technical and usage information
When you browse our website, technical information may be collected, including your IP address, browser type, device information, pages requested, and access times. Cookies and similar technologies also support functions such as your shopping cart and login session.
2. How We Use Your Information
We use personal information to:
- Process orders, confirm payments, and arrange delivery.
- Send order confirmations and other purchase-related communications.
- Manage accounts and provide customer support.
- Handle return requests, refunds, and payment disputes.
- Maintain and troubleshoot the website.
- Detect suspicious activity and help prevent fraud or misuse.
- Maintain business records and meet applicable legal obligations.
- Send marketing communications where you have subscribed or otherwise given any consent required by applicable law.
Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity, such as fulfilling your order, complying with legal obligations, consent, or a permitted legitimate business interest.
3. Payments Through PayPal
We currently accept payments through PayPal.
To process a payment, information relevant to the transaction is exchanged with PayPal. This may include order details, the payment amount, and customer contact or delivery information.
We receive information needed to confirm and manage your transaction, such as payment status and a transaction reference. PayPal does not provide us with your PayPal password or full financial account details.
PayPal handles personal information under its own privacy statement. Please review the statement applicable to your location:
Please do not send us card security codes, full card numbers, or payment account passwords by email or through our contact form.
4. When We Share Information
We share information where necessary to operate our store, fulfill purchases, or meet legal requirements. Recipients may include:
- Payment providers, including PayPal, for payments, refunds, and transaction-related enquiries.
- Delivery and fulfillment providers, for preparing, transporting, and delivering orders.
- Website hosting and technical service providers, for operating, maintaining, and supporting the website.
- Email and customer support providers, for delivering communications and handling enquiries.
- Professional advisers or public authorities, where disclosure is necessary for legal obligations, disputes, or the protection of rights.
The information shared depends on the service being provided and the purpose of the disclosure.
5. Cookies and Website Features
Our website uses cookies and similar technologies to support shopping and account functions. These can help keep track of cart contents, maintain a session, and remember certain choices.
Third-party services, such as payment services and externally hosted content, may also receive technical information when your browser connects to them. Their own privacy policies explain their handling of that information.
You can manage or delete cookies through your browser settings. Blocking some cookies may prevent parts of the website, including shopping cart or account features, from working correctly.
Where optional tracking requires consent under applicable law, that consent must be obtained separately. This Privacy Policy does not itself constitute consent to optional tracking.
6. Email Communications
Order confirmations, delivery updates, and replies to support requests are communications relating to your purchase or enquiry.
If you subscribe to marketing emails, you can withdraw your subscription using the unsubscribe option in those emails or by contacting service@jinvun.com.
Opting out of marketing does not prevent us from sending necessary communications about an existing order or service request.
7. How Long We Retain Information
Retention periods depend on the type of information and why it is needed.
Order and transaction records may need to be retained for accounting, tax, fraud prevention, and dispute-resolution purposes. Account information is retained to support the account, while customer service correspondence may be retained to handle enquiries and related issues.
When considering a deletion request, we also consider any legal or operational reason that requires us to retain particular records. Where we cannot delete certain information, we will explain the applicable reason.
You can contact us for information about the retention of records associated with your account or orders.
8. International Processing
Our business is based in China. When you shop with us or contact us, your information may be accessed or processed in China and in other countries where our service providers operate.
These countries may have different data protection rules from those in your location. Where applicable law requires safeguards for international transfers, we are responsible for meeting those requirements.
9. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain information.
- Object to or request restrictions on certain processing.
- Request a portable copy of your information.
- Withdraw consent where processing relies on consent.
- Raise a complaint with the relevant privacy authority.
To make a request, email service@jinvun.com with the subject line “Privacy Request.”
Please explain your request and provide the email address associated with your account or order. We may need to verify your identity before disclosing or changing information. Please do not send identity documents unless we request them through an appropriate process.
These rights may be subject to exceptions. For example, some transaction records may need to be retained to meet legal obligations or resolve a dispute.
10. Information Security
No website, transmission method, or storage system can be guaranteed completely secure.
Please keep your account credentials confidential, use a unique password, and contact us if you suspect unauthorized activity involving your Jinvun account.
11. Children’s Privacy
Our store is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided us with personal information, please contact us so we can investigate and take appropriate action.
12. Links to Other Websites
Our website may link to external services, including PayPal, social media platforms, or other shopping platforms.
Their privacy practices are governed by their own policies. Please review those policies when visiting or using their services.
13. Changes to This Policy
We may update this Privacy Policy when our services or information-handling practices change.
The date at the top identifies the latest revision. Where required by applicable law, we will provide additional notice or obtain consent for relevant changes.
14. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact:
Jinvun — Urumqi Jinruipeng Biotechnology Co., Ltd.
Email: service@jinvun.com
Phone: +86 18034888122
Business Address:
Unit C3A07, Building 4, Oriental Garden
No. 383 Changjiang Road, Shayibak District
Urumqi, Xinjiang, China