Have a question about a Jinvun product or need help with an order? Please email us or send a message using the form below.
Get in Touch
Email: service@jinvun.com
Phone: +86 18034888122
For order-related enquiries, please include your order number and the email address used at checkout. This helps us locate your order and understand your request.
How Can We Help?
Product Questions
Tell us which product you are interested in, or include a link to its page, along with your question.
Orders and Delivery
Include your order number and a brief description of the issue.
Returns or Damaged Items
Email us with your order number and details of the problem. If an item arrived damaged or incorrect, please attach clear photos of the item and its packaging.
Business Information
Jinvun is operated by Urumqi Jinruipeng Biotechnology Co., Ltd.
Business Address:
Unit C3A07, Building 4, Oriental Garden
No. 383 Changjiang Road, Shayibak District
Urumqi, Xinjiang, China
For returns, please contact us first to confirm the return instructions and delivery address.
Send Us a Message
Complete the form below with your contact details and message. Please check that your email address is correct so we can reply.