Last updated: October 16, 2026
This policy applies to orders placed directly on www.jinvun.com, including compact mirrors, decorative mirrors, ceramic aroma burners, and other products available in our store.
1. Delivery Destinations
We currently ship to the United States and Canada.
If you are unsure whether we can deliver to your specific address, please contact service@jinvun.com before placing an order.
2. Free Shipping and Import Charges
We offer free standard shipping on all orders to the United States and Canada, with no minimum purchase required.
Jinvun covers:
- Standard shipping charges.
- Applicable customs duties and import taxes.
- Customs-clearance and related carrier brokerage fees.
We do not charge an additional order-handling fee. You will not be required to pay additional shipping or import-related charges upon delivery.
3. Order Processing
Orders are normally processed within 1–3 business days after payment is confirmed.
Processing includes preparing your items, packing your order, and arranging dispatch. Our processing days are Monday through Friday, excluding public holidays in China.
If an issue delays the preparation of your order, we will contact you using the email address provided at checkout.
For personalized products, any additional preparation time will be stated on the product page or confirmed with you before ordering. Please check personalization details carefully, as missing or unclear instructions may require clarification before preparation can begin.
4. Shipping Method and Estimated Delivery
Orders are dispatched from China using China Post EMS.
| Destination | Order Processing | Estimated Transit After Dispatch | Estimated Total Delivery Time |
|---|---|---|---|
| United States | 1–3 business days | 7–12 business days | 8–15 business days |
| Canada | 1–3 business days | 7–12 business days | 8–15 business days |
The total delivery estimate includes both order processing and transportation. Any additional preparation time disclosed for a personalized product is separate.
Business days exclude weekends and applicable public holidays. Holidays in China or the destination country may affect processing or delivery.
Delivery times are estimates, not guaranteed arrival dates. Customs inspections, severe weather, peak shipping periods, and carrier disruptions may cause delays.
If you need an item for a birthday, wedding, or another specific occasion, please allow additional time. Contact us before ordering if you would like help understanding the estimated delivery window.
5. Order Tracking
Once your order is dispatched, we will send a shipping confirmation and tracking number to the email address used at checkout.
Tracking information may not appear immediately after a number is created. Updates become available as the carrier receives and scans the parcel.
If you cannot find your shipping confirmation, please check your spam or junk folder. You can also email service@jinvun.com with your order number for assistance.
6. Delivery Addresses and Changes
Please check your delivery details before completing your purchase, including:
- Recipient name.
- Street address and apartment or unit number.
- City, state or province, and postal code.
- Email address and any required delivery contact number.
If you notice an error, contact us immediately with your order number and the corrected details.
We will check whether the address can still be updated. Changes may no longer be possible once a parcel has been dispatched.
If a parcel is returned because of an address issue or unsuccessful delivery, we will review the circumstances with you and arrange the appropriate next steps.
7. Customs Duties and Import Taxes
Your order is shipped internationally from China. Jinvun is responsible for applicable customs duties, import taxes, and customs-clearance fees associated with delivering your order. These costs will not be charged separately to you.
If a carrier or customs authority requests payment:
- Contact service@jinvun.com before paying.
- Include your order number.
- Attach a copy or photograph of the payment notice.
We will review the notice and arrange to resolve the charge.
If you have already paid an import-related charge for your order, please send us the notice and payment receipt. After verification, we will reimburse the applicable amount.
Customs authorities may still inspect a parcel or request information needed for clearance. Please respond promptly to legitimate requests for delivery information, and contact us if you need assistance.
Although we cover the applicable charges, customs processing can affect delivery times.
8. Receiving Mirrors and Ceramic Products
Mirrors and ceramic aroma burners are fragile products. Please inspect your order after delivery.
If an item arrives broken, cracked, damaged, or different from what you ordered:
- Keep the item and packaging where it is safe to do so.
- Take photographs of the outer parcel, shipping label, protective packaging, and affected item where possible.
- Email service@jinvun.com with your order number and a description of the issue.
If you cannot provide photographs, please let us know so we can discuss another way to review the problem.
Do not use a cracked mirror or damaged ceramic burner. Avoid handling broken glass or sharp ceramic pieces, and contact us before attempting to return them.
We will review the issue and arrange the appropriate next steps under our Refund and Return Policy. If a return is required under that policy, we will provide a prepaid return shipping label.
9. Delayed or Missing Parcels
If your order has not arrived within the estimated delivery period, please contact us with your order number. We will review the tracking details and follow up with the carrier as needed.
If tracking shows “delivered” but you cannot locate the parcel:
- Check the delivery location identified in the tracking information.
- Ask other household members or your building’s reception whether they accepted it.
- Contact us if the parcel is still missing.
We will help investigate and discuss the appropriate resolution. Please contact us before placing a replacement order for a missing shipment.
10. Order Cancellations Before Dispatch
If you wish to cancel an order, email us as soon as possible with your order number.
We will check whether preparation or shipment can still be stopped. Cancellation cannot be guaranteed once an order has been processed or dispatched.
If the parcel has already shipped, please refer to our Refund and Return Policy for the return process.
11. Contact Us
For shipping questions, tracking assistance, address corrections, or customs payment notices, please contact:
Email: service@jinvun.com
Phone: +86 18034888122
Please include your order number when contacting us about an existing purchase.
Jinvun is operated by:
Urumqi Jinruipeng Biotechnology Co., Ltd.
Business Address:
Unit C3A07, Building 4, Oriental Garden
No. 383 Changjiang Road, Shayibak District
Urumqi, Xinjiang, China