Last updated: October 16, 2026
This policy applies to purchases made directly through www.jinvun.com.
If your purchase is not right for you, or an item arrives damaged or incorrect, please contact us at service@jinvun.com. We will help you arrange a return, refund, or exchange under the terms below.
1. Our 30-Day Return Window
You may request a return or exchange within 30 calendar days of receiving your order.
We accept requests for both product-related issues and changes of mind. Please contact us within this period with your order number and tell us whether you would prefer a refund or an exchange.
If you purchased through Amazon or another marketplace, please use that platform’s order support and return process.
Opened or Tried Items
We accept change-of-mind returns even if you have opened the packaging or tried the product. Opening or trying an item does not, by itself, make it ineligible for return.
Please request your return within 30 calendar days of delivery and include the supplied accessories and original packaging where available.
2. Return Shipping and Fees
For returns covered by this policy:
- Return shipping is free.
- We provide a prepaid return shipping label and return instructions.
- We do not charge restocking, handling, or return-processing fees.
Please contact us before arranging shipment so we can provide the appropriate label. You do not need to purchase your own return postage.
3. How to Request a Return
Email service@jinvun.com with:
- Your order number.
- The name or email address used for the order.
- The item you wish to return.
- Whether you would like a refund or an exchange.
- A brief description of the reason for your request.
If the item is damaged, defective, or incorrect, please include photographs of the item and packaging where possible. These help us understand the issue and arrange the appropriate next step. If you cannot provide photographs, let us know.
We will provide a prepaid return shipping label and return instructions after approving your request.
Please hand your return parcel to the carrier within 3 calendar days after you receive our approval, prepaid shipping label, and return instructions. If these arrive separately, the 3-day period begins when you have received all three.
This deadline applies to sending the parcel, not its arrival at our return address. If you cannot meet the deadline, please contact service@jinvun.com before it expires to discuss an extension. This requirement does not limit your rights under applicable consumer protection laws.
Please keep your shipping receipt and tracking details until the return has been completed.
4. Preparing Your Return
Please return the item with its included accessories and packaging where available.
Mirrors and ceramic products can break during transport. Use protective wrapping and a sturdy shipping box, keeping the item from moving freely inside. If the original packaging is damaged or unavailable, contact us for packing guidance before sending the parcel.
For a ceramic aroma burner, allow it to cool completely and remove any liquid or loose fragrance material before packing.
If an item has broken glass or sharp ceramic pieces, tell us before handling or shipping it. We will provide instructions appropriate to its condition.
5. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or different from what you ordered.
Keep the item and packaging while we review your request. Do not attempt to repair the product before contacting us.
We will discuss a refund or replacement with you. If a return is needed, we will provide a prepaid shipping label. Replacement availability depends on stock.
6. Exchanges
You may request an exchange within the same 30-day period.
Tell us which item you would like instead. We will confirm availability and explain any price difference before arranging the exchange. We will not charge an additional amount without your agreement.
If the requested replacement is unavailable, you may choose a refund instead.
7. Return Address
Please contact us first and use the address and shipping instructions shown on your prepaid return label.
Our listed return address is:
Jinvun — Urumqi Jinruipeng Biotechnology Co., Ltd.
Unit C3A07, Building 4, Oriental Garden
No. 383 Changjiang Road, Shayibak District
Urumqi, Xinjiang, China
Do not send a return to a different address printed on the original delivery parcel unless we instruct you to do so.
8. Refund Processing
After receiving your return, we will inspect it within 48 hours and notify you of the outcome.
For an approved return, we will issue the refund within 5–7 business days after receiving the returned item. No restocking or processing fees will be deducted from the refunded item price.
Refunds are issued through PayPal to the original payment method. If you funded your PayPal payment with a card or bank account, PayPal determines how the refund is routed.
The time required for the refund to appear depends on PayPal and, where applicable, your card issuer or bank. This posting time is separate from our processing time.
If you have received our refund confirmation but cannot locate the refund, check the original PayPal transaction and contact us if you need the refund reference.
9. Order Changes and Cancellations
If you need to change or cancel an order, email us as soon as possible with your order number.
We will check whether the order can still be changed or stopped. Cancellation is not guaranteed once an order has been processed or shipped. If we cannot stop shipment, you may request a return under this policy after delivery.
10. Your Consumer Rights
This policy does not limit any rights or remedies you may have under applicable consumer protection laws.
11. Contact Us
For return, refund, exchange, or cancellation requests:
Email: service@jinvun.com
Phone: +86 18034888122
Operated by:
Urumqi Jinruipeng Biotechnology Co., Ltd.