Frequently Asked Questions

Have a question about our products or your order? Find answers below, or contact us at service@jinvun.com.

1. What products does Jinvun offer?

Our collection includes compact mirrors, vanity mirrors, decorative mirrors, and ceramic aroma burners. Please check each product page for its dimensions, materials, finish, and included items.

2. How do I choose the right mirror?

Consider where you plan to use it. Compact mirrors are convenient for carrying in a handbag, while vanity mirrors are suited to a dressing table. Check the product description for the mirror’s size and any magnification details before ordering.

3. Do you offer personalized mirrors?

Customization is available for selected products. Please check the individual product page for available options. If you are unsure whether a design or message can be accommodated, contact us before placing your order.

4. How should I care for my mirror?

Use a soft, clean cloth to gently wipe the mirror and frame. Avoid abrasive cleaners, prolonged contact with water, and dropping the mirror. Follow any care instructions supplied with your product.

5. What should I know before using a ceramic aroma burner?

Follow the instructions supplied with your specific burner and fragrance product. For candle-heated models, use a stable, heat-resistant surface away from flammable materials, children, and pets. Never leave a burning candle unattended, and allow the burner to cool before handling.

6. Where do you ship, and how much does shipping cost?

Please review our Shipping Policy for delivery destinations and shipping charges. If you are unsure whether we can deliver to your address, contact us before ordering.

7. When will my order arrive?

Delivery estimates depend on the destination and shipping method. Please refer to our Shipping Policy for processing and transit times. Any estimate includes separate stages for preparing your order and transporting it to you.

8. How can I track my order?

Use the tracking information provided for your shipment to check its progress on the carrier’s website. If you cannot locate your tracking details, email us with your order number and the email address used at checkout.

9. Can I change or cancel my order?

Please contact us as soon as possible with your order number and the change you would like to make. We will check the order’s status and let you know whether the request can be accommodated. Changes or cancellation may no longer be possible once an order has been processed or shipped.

10. Can I return an item?

Please review our Refund and Return Policy for the return period, eligibility requirements, and any applicable costs. Before sending an item back, contact us to confirm the return instructions and address.

If you are purchasing a personalized item, please check the applicable return conditions before ordering.

11. What if my item arrives damaged or incorrect?

Email service@jinvun.com as soon as you notice the issue. Include your order number, a description of the problem, and clear photos of the item and packaging. Please keep the packaging while we review your enquiry.

We will review the information and explain the next steps in accordance with our Refund and Return Policy.

12. How can I contact Jinvun?

Email service@jinvun.com or use the form on our Contact Us page.

For order enquiries, please include your order number and the email address used at checkout so we can locate your purchase.

Still Have a Question?

We’re here to help you find the information you need. Send us your product question or order enquiry at service@jinvun.com.