Last updated: October 16, 2026
At Jinvun, we want the products you receive to match their descriptions and arrive in a condition suitable for their intended use.
This policy explains our approach to product quality and how to contact us if something is wrong with your purchase. It applies to products purchased directly from www.jinvun.com, including compact mirrors, decorative mirrors, personalized items, and ceramic aroma burners.
1. Products Should Match Their Descriptions
Your order should match the product, design, and options you selected at checkout, including any personalization we agreed to provide.
Materials, dimensions, finishes, magnification, and included accessories vary by product. Please refer to the individual listing rather than assuming that a feature shown on one item applies to our entire collection.
If you are unsure about a specification, contact service@jinvun.com before ordering.
2. Mirrors and Decorative Accessories
For compact and decorative mirrors, please contact us if you receive an item with an issue such as:
- Cracked, chipped, or broken mirror glass.
- A hinge or closure that does not function properly.
- Loose or detached decorative components on arrival.
- Significant damage to the casing or finish.
- A missing component or a design that differs from your order.
Some mirrors include a magnifying side, which is intended for close-up viewing and behaves differently from a regular mirror. Check the product description for the stated features. If the reflection appears faulty during normal use, let us know so we can review the issue.
Decorative and plated finishes should be handled gently. We do not describe these finishes as scratch-proof or permanently resistant to wear.
3. Ceramic Aroma Burners
For ceramic aroma burners, please contact us if the item arrives with:
- Cracks, chips, or broken sections.
- A structural defect that makes it unstable on a flat, suitable surface.
- Missing components listed as included.
- Damage that affects its intended use.
- A design or model that differs from your order.
Do not use a cracked or damaged burner, particularly one intended to be heated by a candle.
Use only the heating method and fragrance materials specified for your model. Follow the supplied instructions, and allow the burner to cool before handling or cleaning it.
4. Personalized Products
For personalized items, the finished personalization should match the details agreed for your order.
Please check spelling, names, dates, and other instructions before submitting them. If we provide a proof, review it carefully before approving it.
If the personalization you receive differs from the confirmed instructions, send us your order number and a clear photograph where possible. We will compare the item with the order details and arrange an appropriate resolution.
Personalization does not remove your rights concerning faulty or incorrectly supplied goods.
5. Appearance and Product Photography
Lighting and screen settings can affect how colors and reflective finishes appear in photographs. Product photographs may also show styling accessories that are not included unless expressly listed.
A minor difference in how a color appears on a screen is not the same as receiving the wrong color, finish, or product.
We will not use photographic differences as a reason to dismiss significant damage, an incorrect item, or a material mismatch with the product description.
6. Checking Your Delivery
Please inspect your order after it arrives.
If something appears damaged or incorrect, keep the item and packaging where safe to do so. Photographs of the product, outer parcel, shipping label, and protective packaging can help us understand what happened.
Do not handle broken glass or sharp ceramic pieces unnecessarily. Contact us before attempting to return an item in that condition.
If you cannot provide photographs, let us know so we can discuss another way to review the issue.
7. How to Report a Quality Issue
Email service@jinvun.com with:
- Your order number.
- The product name.
- A description of the problem and when you noticed it.
- Photographs or a short video, if available and safe to capture.
Please do not attempt repairs before contacting us, as repairs may make it harder to identify the original problem.
We will review the information and explain the next steps. Depending on the issue and your preference, the resolution may include a return, refund, or replacement. Replacements are subject to availability.
8. Returns, Replacements, and Refunds
Our 30-day return and exchange period begins on the day you receive your order.
For returns covered by our Refund and Return Policy:
- Return shipping is free.
- We provide a prepaid return label.
- We do not charge restocking or return-processing fees.
- We inspect returned items within 48 hours of receipt.
- For approved returns, we issue refunds within 5–7 business days after receiving the returned item.
Refunds are processed through PayPal to the original payment method. Additional posting time may depend on PayPal or your financial institution.
Please review our Refund and Return Policy for the complete process.
If a fault becomes apparent after 30 days, you may still contact us. We will consider the circumstances and any rights available under applicable law. The 30-day return period does not replace statutory rights.
9. Care, Wear, and Accidental Damage
The condition of a product can be affected by drops, excessive force, unsuitable cleaning products, prolonged exposure to moisture, or use contrary to its instructions.
Normal wear and accidental damage are different from a defect present when the item was supplied. However, we will review the details of your concern rather than assume its cause.
For general care:
- Store mirrors away from keys and other hard objects.
- Clean mirror surfaces gently with a clean, soft cloth.
- Avoid abrasive cleaners on decorative finishes.
- Protect ceramic items from impact.
- Follow the specific instructions supplied with your product.
These recommendations do not limit your rights concerning defective or incorrectly described goods.
10. Scope of This Policy
This policy explains how we handle quality concerns. It does not create a lifetime warranty, promise that products cannot break or wear, or claim certifications that are not specifically identified for an individual product.
Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer protection laws.
11. Contact Us
Jinvun — Urumqi Jinruipeng Biotechnology Co., Ltd.
Email: service@jinvun.com
Phone: +86 18034888122
Business Address:
Unit C3A07, Building 4, Oriental Garden
No. 383 Changjiang Road, Shayibak District
Urumqi, Xinjiang, China