Last updated: October 16, 2026
Jinvun provides a 6-month limited warranty from the date of delivery for products purchased directly from www.jinvun.com.
This warranty covers defects in materials or workmanship that arise during normal use in accordance with the product’s instructions. It applies to our mirrors, ceramic aroma burners, and other products unless a different warranty is expressly stated on the relevant product page.
1. Warranty and Returns Are Different
Our 30-day return and exchange policy allows customers to request a return or exchange under the conditions described in our Refund and Return Policy.
Our 6-month warranty provides separate support for covered product defects. The warranty period includes the first 30 days; it does not begin after the return period ends.
- Within 30 days of delivery: Please refer to our Refund and Return Policy for return, exchange, and refund requests.
- After 30 days and within 6 months of delivery: Contact us if a quality issue develops. We will review the problem and work with you to arrange an appropriate resolution.
The warranty is not an extension of the change-of-mind return period.
2. What the Warranty Covers
This warranty covers faults caused by defects in materials or workmanship, rather than accidental damage or normal wear.
Depending on the product and the cause of the issue, examples may include:
- A mirror hinge or closure that fails during normal use.
- Mirror glass becoming detached because of a bonding defect.
- Decorative components becoming loose because of a manufacturing defect.
- Premature coating separation attributable to a manufacturing defect.
- Structural defects in a ceramic burner that affect its intended use.
These examples are not an exhaustive list. We will assess the circumstances of each claim.
For personalized products, quality defects are covered in the same way as for other products. Personalization does not automatically exclude an item from warranty support.
3. What Is Not Covered
This voluntary warranty does not cover:
- Damage caused by dropping, impact, crushing, or excessive force.
- Ordinary cosmetic wear, such as surface scratches from everyday contact.
- Damage caused by abrasive cleaners, unsuitable chemicals, or use contrary to the product’s care instructions.
- Damage caused by unauthorized modifications or repairs, where those actions caused the fault.
- Damage to a ceramic burner caused by an unsuitable heat source or use contrary to the supplied instructions.
- Loss or theft of a product.
- A change of preference when the item has no covered defect.
Normal use of a product as instructed will not, by itself, be treated as misuse. For example, contact with water or fragrance materials will be assessed according to the intended use and instructions for the specific burner.
If the cause is unclear, please contact us rather than assuming the issue is excluded.
4. How to Request Warranty Support
Email service@jinvun.com when you notice a problem, preferably before the 6-month warranty period ends.
Please include:
- Your order number or other proof of purchase.
- The product name.
- A description of the problem and when it first appeared.
- Details of how the product was being used when the issue occurred.
- Clear photographs or a short video, where available and safe to provide.
If you cannot provide photographs or a video, let us know so we can discuss another way to assess the issue.
Please stop using any item with broken glass, sharp edges, structural damage, or another condition that may make it unsafe.
5. How We Resolve Quality Issues
For quality issues reported after the first 30 days and within the warranty period, our customer service team will review the information and discuss the next steps with you.
We may request additional details or arrange an inspection to identify the fault. Once a covered defect is confirmed, we will explain the proposed remedy and make the arrangements with you.
Depending on the product, the defect, and the options available, a resolution may involve repair, replacement, or an appropriate refund. No particular remedy is automatic before assessment, except where applicable law requires it.
We will explain any proposed alternative product or other arrangement before asking you to accept it. Your statutory rights remain unaffected.
6. Returning an Item for Assessment
Please contact us before sending an item back. We will explain whether a return is necessary and provide the relevant instructions.
Before shipment, we will confirm the return address, packaging requirements, and responsibility for any shipping costs. We will not ask you to accept an undisclosed charge.
Do not ship broken glass or sharp ceramic pieces without contacting us first. Please keep the item and packaging where safe to do so until we explain the next steps.
7. Purchases Through Other Platforms
This policy applies to purchases made directly on www.jinvun.com.
If you purchased a Jinvun product through Amazon or another marketplace, please begin with that platform’s order support process. You may also contact us with your purchase details for guidance.
8. Your Consumer Rights
This warranty is an additional commercial commitment. It does not replace or limit rights and remedies available under applicable consumer protection laws.
The end of the 6-month warranty period does not necessarily mean that all legal rights concerning a defective product have ended.
Changes to this policy will not reduce the warranty commitments applicable to purchases already made.
9. Contact Us
For warranty enquiries, please use the email subject line:
Warranty Request – Your Order Number
Email: service@jinvun.com
Phone: +86 18034888122
Jinvun — Urumqi Jinruipeng Biotechnology Co., Ltd.
Business Address:
Unit C3A07, Building 4, Oriental Garden
No. 383 Changjiang Road, Shayibak District
Urumqi, Xinjiang, China